"To a problem-solving mind, it is beyond excruciating to see a problem, know the solution, and not be allowed to implement it."
All the more so if you experience the consequences of that problem personally and regularly. Even a small rock in your shoe can become all-consuming if you’re never allowed to stop and get it out.
The invitation to Apathy: When a problem-solver is told they aren't allowed to solve the problem, they eventually stop looking for them. They check out. Doing only what is explicitly asked until they find somewhere else.
If you want to keep your best problem-solvers, give them some sovereignty over their tools.
Instead of a blanket "No," try building a "Fix-It Budget." Give the team time every sprint to to clear the path and pick the rocks out of their shoes. Don't ask them to justify the ROI of every single refactor; trust that they know which pains are the most acute.
Excerpts from Aaron Goldy, Business Systems Architect
source: LinkedIn post
